Top Airlines of 2024
Skytrax has announced their top airlines in 2024 – with most of the top 10 moving shuffling either up or down a few places. The surprise entry is Swiss International Airlines, pushing Korean Air out into 11th position.
- Qatar Airways (via Doha)
- Singapore Airlines (via Singapore)
- Emirates (via Dubai)
- ANA All Nippon Airways (via Tokyo & Osaka)
- Cathay Pacific Airways (via Hong Kong)
- Japan Airlines (via Tokyo & Osaka)
- Turkish Airlines (via Istanbul)
- EVA Air (via Bangkok & Taipei)
- Air France (via Paris)
- Swiss International Airlines (via Geneva & Zurich)
Once again, no British carrier made the Top 10. British Airways has moved up from 18 to 13, with Virgin up to 17, Ryanair at 63 and Easyjet at 66.
Again, no US Airline has made the top 20. Delta is the best at 21, United at 42 and American Airlines at 78.
Top 10 Airports in the World for customer satisfaction
Again, many thanks to Skytrax for the top airports in 2024 as voted for by travellers.
- Doha Hamad
- Singapore Changi
- Seoul Incheon
- Tokyo Haneda
- Tokyo Narita
- Paris CDG
- Dubai
- Munich
- Zurich
- Istanbul
Dubai has jumped into the top 10, after languishing for a few years in the teens, pushing out Madrid. Closer to home, Heathrow is at 22, and Gatwick is 48.
According to a Which? survey of over 4000 travellers on UK Airports, congratulations go to Liverpool and London City.
Liverpool John Lennon 81%
People flying from Liverpool said they park right outside, stroll through the terminal, get through security in minutes and then relax in the uncrowded passenger lounge. It gets at least four stars for all those crucial queue metrics – and five for security and bag-drop.
It also earned five stars for staff – a big contrast with the one or two stars that they get down the road at Manchester. According to the comments in our survey, people here really do live up to the stereotype of Scousers as ‘friendly’, ‘good humoured’ and ‘cheerful’.
This is all despite a big increase in flights this year, with a host of new routes from another Which? Recommended Provider – Jet2.
Verdict: If you have a choice, fly from Liverpool instead of Manchester.
London City 80%
By far the best airport in London, City doesn’t bother with expensive, private lounges or with trying to sell fast-track security passes. Instead, it concentrates on getting people in and out as efficiently as possible.
Its security checks were always quick but, since it became the first major UK airport to introduce new scanners, you no longer have to remove electrical items from your luggage – you can also leave liquids, as long as they’re under 100ml.
This makes things even faster and more relaxed. Most travellers who used the new scanners pronounced themselves ‘very satisfied’. London City’s only drawback is that cancellations ran at 4% for the period we checked, which is higher than most other airports.
Verdict: With flights to Ibiza, Malaga, Rome and other holiday destinations, it’s more than just a great choice for your business meeting in Frankfurt.
The rest are:
Norwich – 78%
Exeter – 77%
Southampton – 75%
Bournemouth – 72%
Newcastle – 72%
Cardiff – 71%
Inverness – 70%
East Midlands – 72%
Belfast George Best – 63%
Glasgow International – 62%
Leeds Bradford – 58%
London Heathrow – Terminal 5 – 58%
Edinburgh – 57%
Aberdeen – 56%
London Gatwick North – 56%
London Heathrow – Terminal 2 – 56%
Birmingham – 55%
London Gatwick South – 55%
London Heathrow – Terminal 3 – 54%
Bristol – 53%
London Heathrow – Terminal 4 – 51%
Manchester Terminal 2 – 51%
London Stansted – 50%
Luton – 47%
Belfast International – 44%
Manchester Terminal 1 – 40%
Manchester Terminal 3 – 37%